Rebecca Child

Speaker

  Rebecca Child

Rebecca Child

Principal Consultant, ExperienceLab

Rebecca is a highly skilled customer experience researcher and designer who has led a number of complex projects in NHS hospitals. This includes leading an extensive research and service design project to understand how Social Care can practically be delivered through a truly integrated model.

At ExperienceLab, she is a senior team member shaping and delivering the award winning Serco Cares project that transformed the role of ancillary staff into being acknowledged and valued contributors to the patient care journey.

As a senior member of the Winter Planning Team at a major UK teaching Hospital, Rebecca researched, designed and led the delivery of the clinical staff engagement programme supporting the creation of a patient discharge suite. 

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